Privacy Policy for LRG AIR CONDITIONING & SERVICES LLC

Effective Date: October 15, 2024

LRG AIR CONDITIONING & SERVICES LLC (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you interact with our website (https://lrgair.com/), our social media pages, and when you engage with our ads on platforms such as Facebook and Google.

1. Information We Collect

We collect two types of information:

• Personally Identifiable Information (PII): This includes information that can identify you directly, such as:
  • Name
  • Address
  • Email address
  • Phone number
  • Appointment preferences
  • Service requests or quotes

  We collect this information when you:

  • Book an appointment on our website.
  • Opt-in for offers or quotes through Facebook and Google ads.
  • Contact us directly via phone or email.
• Non-Personally Identifiable Information (Non-PII): This includes information that does not directly identify you, such as:
  • Browser type
  • Device information
  • IP address
  • Usage data (e.g., page views, time spent on site)

  This data is collected automatically using tools like Google Tags and Facebook Pixel for analytics and marketing purposes.

2. How We Use Your Information

We use the information collected for the following purposes:

• To process your requests, such as scheduling appointments or providing service quotes.
• To communicate with you about your appointment, including sending follow-up emails or SMS.
• To improve our services based on website analytics.
• To market our services by running remarketing campaigns using Google and Facebook. This allows us to show targeted ads to users who have previously visited our site or interacted with our ads.

3. Tracking Technologies

We use cookies, Google Tags, and Facebook Pixel to collect Non-PII and track user interactions on our website. This helps us:

• Measure the effectiveness of our marketing campaigns.
• Deliver customized ads on Facebook, Google, and partner websites through remarketing campaigns.

You can opt out of certain tracking activities by adjusting your browser settings to block cookies or by visiting Facebook Ads Settings or Google Ads Settings.

4. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

• Service Providers: Companies that help us run our business, such as appointment scheduling services or email marketing platforms.
• Advertising Platforms: We share non-personal information with Facebook and Google to run our remarketing campaigns.

5. Your Choices

• Opting out of communications: You can opt out of receiving follow-up emails or SMS by responding to the messages or contacting us at sales@lrgair.com.
• Cookies: You may disable cookies through your browser settings, though this may affect the functionality of our website.
• Ads preferences: You can adjust your ad preferences for Facebook and Google via their respective settings.

6. Security

We use appropriate technical and organizational measures to protect your data, but no method of transmission over the internet is 100% secure.

7. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The most recent version will be posted on our website, and any material changes will be communicated to users where applicable.

If you have any questions or concerns, please contact us at sales@lrgair.com or (602) 309-7866.